Deliverables

Our deliverables are wide-ranging and customized for your goals and needs.

research plans

We outline the research questions, execution plan including data collection and analysis methods, and define the outcome measures of success end-to-end.

customer insights

We highlight the main needs, pain points, and successes of customers’ experiences via user stories, user personas, journey maps, and dashboards, to name a few.

design compliance

We make design recommendations to ensure that your products meet linguistic and regulatory requirements in non-U.S. based markets, and cultural and accessibility standards for diverse communities.

Product Recommendations

We recommend feature-specific iterations or product roadmap prioritization based on customer feedback. Meeting accessibility or other community or cultural requirements.

process improvements

We establish guideline for the design review process and collaboration between research, design, product, and engineering to increase efficiency and clarify communication.

documentation

We establish a documentation system for qualitative and quantitative customer data for your team to adopt to ensure data is accessible and usable in the future.