Deliverables
Our deliverables are wide-ranging and customized for your goals and needs.
research plans
We outline the research questions, execution plan including data collection and analysis methods, and define the outcome measures of success end-to-end.
customer insights
We highlight the main needs, pain points, and successes of customers’ experiences via user stories, user personas, journey maps, and dashboards, to name a few.
design compliance
We make design recommendations to ensure that your products meet linguistic and regulatory requirements in non-U.S. based markets, and cultural and accessibility standards for diverse communities.
Product Recommendations
We recommend feature-specific iterations or product roadmap prioritization based on customer feedback. Meeting accessibility or other community or cultural requirements.
process improvements
We establish guideline for the design review process and collaboration between research, design, product, and engineering to increase efficiency and clarify communication.
documentation
We establish a documentation system for qualitative and quantitative customer data for your team to adopt to ensure data is accessible and usable in the future.